Leading commercial installer, The Window Company (Contracts), is celebrating after landing a coveted RoSPA 2020 Health and Safety Award.

This was the first time the Chelmsford based business had entered RoSPA’s internationally recognised programme, and the team were thrilled to receive a Silver Award first time out.

The Award recognises The Window Company (Contracts)’ success in keeping staff and customers safe, with the assessors commenting on the ‘excellent monitoring and reviewing procedures’, which help to contribute to a culture of continuous improvement in health and safety practice.

The Window Company (Contracts) made further investments in its surveying team before lockdown, an acknowledgement, it says, that it is the quality of the survey which is ultimately key to the satisfaction of residents who are having their windows and doors replaced.

The Chelmsford based company, which works on behalf of main contractors and social housing providers across London and the South East, says that accurate data from surveys eliminates errors and mis-measures and means that snagging visits can be significantly reduced.

David Thornton, Chair of The Window Company (Contracts) says: “Reducing or even eliminating snagging obviously has huge benefits for the resident, the client and of course us as the contractor. As well as improving overall satisfaction levels, it makes us more efficient and in turn more competitive.

As the window and door sector went into Coronavirus lockdown, award winning commercial installer The Window Company (Contracts) had just recorded its best year ever.

With turnover approaching £8m and profits well above the market average, it was looking ahead to further expansion and continuing growth in the new build sector in particular, installing aluminium as well as PVC-U windows and doors.

Now, as the government gives a cautious go ahead for manufacturing and construction to restart, Chairman David Thornton says that the company is ready to pick up where it left off.

A new ‘phone popping’ solution, similar to the type used by doctors, schools and top restaurants to enable them to accurately identify patients, parents and even diners when they call, is enabling The Window Company (Contracts) to deliver an even better service to clients in the social housing sector.

When a resident contacts the company at its HQ in Chelmsford, Essex, the person answering the phone can not only greet them by name, but also instantly see their address and exactly what work is required at their property. This gives the resident a new level of reassurance that they are dealing with a professional and efficient operation and makes the process of booking in appointments and surveys quicker and more efficient.