As the industry approaches a year of living with Coronavirus, David Thornton, Chairman of award-winning commercial installer The Window Company (Contracts) has been considering what businesses like his have learnt from the experience.
Even businesses with well-rehearsed and well-documented crisis management plans in place were caught out by the speed of events last March. At the time, our focus was solely on survival and, while our volumes were down and our margins took quite a hit overall because of the issues we faced obtaining stock, we are very much still standing.
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