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DOING THE RIGHT THING

DOING THE RIGHT THING

In National Living Wage Week, The Window Company (Contracts) is proud to be among the 800 businesses that have been accredited with the Living Wage Foundation since the start of the pandemic in March.

We’re now one of nearly 7000 employers across the UK who, even in these extraordinary times, guarantee to pay the ‘real living wage’ of £9.50 per hour rather than the compulsory National Living Wage of £8.72.

Of course, the vast majority of our staff earn significantly more than that, but our commitment makes sure that every single person at The Window Company (Contracts) knows that they will earn a wage which meets the real cost of living and covers their everyday needs.

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Building Back Better

Building Back Better

We’ve just received our Certificate of Accreditation as Members of the Good Business Charter. Alongside the likes of Richer Sounds, Brompton Bicycles and Deloitte, back in March we were one of the first businesses in the UK to sign up to this brand-new CBI and TUC-backed initiative created to encourage better business practice.

Little did we know then just how important it would potentially turn out to be. Accreditation is awarded only to companies that can prove they treat their staff, customers and suppliers well. That means paying the real living wage, delivering consistently responsive service and, even during the current crisis, paying suppliers on time.

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FRUSTRATION FOR INSTALLERS IN SUPPLY CHAIN CRISIS

FRUSTRATION FOR INSTALLERS IN SUPPLY CHAIN CRISIS
While supply issues right across the market are obviously having a serious impact on fabricators, lead times and operational efficiencies, in most cases it is installers, operating at the sharp end of the industry, who are actually bearing the brunt. In the commercial market, where there are sometimes penalties for late completion of jobs, the pressure and frustrations have been particularly intense. For The Window Company (Contracts), which works right across the social housing and commercial new build sectors, obtaining stock to maintain its market leading service levels and avoid penalties has been one of the biggest challenges it has faced since factories reopened in April and May. Company Chair David Thornton says that, while he and his team are sympathetic to the problems that fabricators face, installers need open and honest communication from their suppliers if they are to manage their businesses effectively when demand is at the record levels that it is currently. He explains: “We recognise there are shortages on profiles, hardware and glass, but that doesn’t change the fact that we have targets to meet and service levels to maintain.” Continue reading

ROSPA HEALTH AND SAFETY AWARD FOR THE WINDOW COMPANY (CONTRACTS)

ROSPA HEALTH AND SAFETY AWARD FOR THE WINDOW COMPANY (CONTRACTS)

Leading commercial installer, The Window Company (Contracts), is celebrating after landing a coveted RoSPA 2020 Health and Safety Award.

This was the first time the Chelmsford based business had entered RoSPA’s internationally recognised programme, and the team were thrilled to receive a Silver Award first time out.

The Award recognises The Window Company (Contracts)’ success in keeping staff and customers safe, with the assessors commenting on the ‘excellent monitoring and reviewing procedures’, which help to contribute to a culture of continuous improvement in health and safety practice.

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One Worth Winning

One Worth Winning

We’ve just been recognised with a Silver Award in RoSPA’s coveted Health and Safety Awards. It was the first time we’d entered what is widely acknowledged to be the toughest health and safety programme in the UK, so we were genuinely thrilled to come away with a Silver.

As with all Awards, the ones worth winning take a lot of effort and Katie, our Director of Compliance and Administration, spent a good week during lockdown collating and submitting our entry.

For us, our Health and Safety performance is integral to our operation. Not only do we have a fundamental duty to every single member of our workforce and every single customer to keep them safe, it is ultimately also good for business.

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Eliminating Snagging with Investments in Surveying

Eliminating Snagging with Investments in Surveying

The Window Company (Contracts) made further investments in its surveying team before lockdown, an acknowledgement, it says, that it is the quality of the survey which is ultimately key to the satisfaction of residents who are having their windows and doors replaced.

The Chelmsford based company, which works on behalf of main contractors and social housing providers across London and the South East, says that accurate data from surveys eliminates errors and mis-measures and means that snagging visits can be significantly reduced.

David Thornton, Chair of The Window Company (Contracts) says: “Reducing or even eliminating snagging obviously has huge benefits for the resident, the client and of course us as the contractor. As well as improving overall satisfaction levels, it makes us more efficient and in turn more competitive.

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Reassuringly Safe

Reassuringly Safe

Hopefully, all of our customers will by now have seen our video showing how we prepared our workplace and our workforce to get back to work safely at the end of lockdown. The feedback we’ve had has been great and it’s been widely viewed already.

We’ve reconfigured our warehouse space so that it complies with the social distancing requirements and, in our office, we’re now working safely behind screens.

For our teams working out on new build sites, we’ve invested in training and additional PPE and, for those surveying or installing in people’s homes, we’ve gone a step further with a package of reassurance for homeowners and residents designed to make them feel safe and comfortable.

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We’re Safe and Ready

We’re getting back to work safely and in line with all the very latest guidance from the government and the GGF. Fully trained, fully equipped with all the necessary PPE, and with a 100% commitment to keeping our team, our Continue reading

Upgrading Window Installations With Uprated Trickle Vents

Upgrading Window Installations With Uprated Trickle Vents

Ahead of the ongoing consultation around changes to Part F of the Building Regs in England and Wales governing ventilation, The Window Company (Contracts) has begun upgrading its installations with uprated trickle vent solutions.

The award-winning commercial window and door specialist has switched to the new generation of 5000mm2 trickle vents for all of the windows it now installs, so that it can easily comply with the draft recommendations in the consultation document which are likely to come into force in June.

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